Black Biscuit Koodai

At Koodai By Saras, we are pleased to offer free shipping on all orders across India. Please review our shipping policy below:

1. Order Processing Time: Each koodai bag is meticulously handcrafted with care and made to order. Please allow 7-10 working days for us to complete the production of your koodai before it is shipped.
2. Shipping Partners: We partner with trusted courier services to ensure timely and secure delivery of your orders. Once your koodai is ready for shipment, we will provide you with a unique shipment ID, which will be couriered to you along with your package.
3. Delivery Time: After dispatch, delivery times may vary depending on your location within India. Generally, deliveries are completed within 3-5 working days from the date of dispatch.
4. Shipping Charges: We are pleased to offer free shipping on all orders across India. However, please note that shipping outside India is chargeable. Shipping charges for international orders will be calculated based on the weight of your order and the delivery location.
5. Delivery Address: Please ensure that you provide accurate and complete delivery information, including your full name, contact number, and delivery address, to avoid any delays or issues with your order.
6. Order Tracking: Upon dispatch, you will receive a unique shipment ID, which will be couriered to you along with your package. You can use this shipment ID to track the status of your delivery directly with our courier partner.
7. Contact Us: If you have any questions or concerns regarding our shipping policy or your order, please feel free to contact our customer service team at koodaibysaras@gmail.com

Thank you for choosing Koodai By Saras. We strive to provide you with an exceptional shopping experience, and we appreciate your support for our handmade products.

At Koodai By Saras, we take pride in crafting each koodai bag with care and attention to detail. Due to the bespoke nature of our products, returns are only accepted in the following cases:

1. Damage or Defects:
• If you receive a damaged or defective koodai bag, please contact us immediately at koodaibysaras@gmail.com with photographic evidence of the issue. We will arrange for a replacement or refund as per our policy.
2. Incorrect Item Received:
• In the rare event that you receive the wrong koodai bag, please notify us promptly at koodaibysaras@gmail.com with details of the discrepancy. We will work with you to resolve the issue and ensure you receive the correct item.

Exchange Policy:

We do not offer exchanges for reasons other than damage or receiving an incorrect item. Each koodai bag is meticulously handcrafted to order, and therefore, we cannot accommodate exchanges for changes of mind or preference.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at koodaibysaras@gmail.com. We are here to assist you and ensure your satisfaction with our products.